Terms and Conditions

There are a few things you need to know before you book with us. We’ve written them in plain English below.

Your Responsibilities

When you book with us, you acknowledge that:

  • The activity you book may have an element of risk
  • You participate at your own risk
  • You have the necessary skills and fitness required to participate
  • You must follow all instructions from your guide
  • You are responsible for any belongings you take along
  • Your insurance covers the activity
  • Any legal conflicts will be resolved in Norwegian courts


If you cancel your booking 72 hours or more before the start time, we’ll give you a full refund. We’ll also email you a confirmation that your booking has been cancelled.

If you cancel less than 72 hours before the start time, we won’t give a refund.

If we need to cancel an activity for safety reasons, we’ll refund your payment. We don’t cancel activities for rain.

Some activities can only be carried out if there are enough guests. If there aren’t enough guests 72 hours before the start time, we may cancel it. We’ll give you a full refund if we do this. If an activity is subject to this condition, we’ll make it clear on the activity description.

If you are late, we may leave without you. We don’t give refunds if this happens.